Role-Specific Guidelines:

Operation Level Employees:

For questions/concerns* when an employee is working a shift, employee will reach out to their shift manager.​

For questions/concerns* regarding a future shift that day, employee will reach out to current shift manager.

For questions/concerns* regarding a future shift for the following day or after, employee will reach out to General manager.

• If the employee has reached out to shift manager and the issue is unable to be resolved in a timely manner, employee should escalate issue to general manager.

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For non-emergency questions/concerns, employee will reach out to general manager during general manager’s scheduled shift.

For emergency questions/concerns that are not specific to a current day’s shift, employee will reach out to general manager immediately.

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Shift Managers:

For questions/concerns* when a shift manager is working a shift, shift manager will reach out to their general manager.

For questions/concerns* regarding a future shift that day, shift manager will reach out to current shift manager.

For questions/concerns* regarding a future shift for the following day or after, shift manager will reach out to General manager.

• If the shift manager has reached out to the general manager and the issue is unable to be resolved in a timely manner, shift manager should escalate issue to one of the owners.

For non-emergency questions/concerns, shift manager will reach out to general manager during general manager’s scheduled shift.

For emergency questions/concerns that are not specific to a current day’s shift, shift manager will reach out to general manager immediately.

*Questions/concerns may include, but are not limited to, attendance, sickness and inappropriate behavior.

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General Manager:

For non-emergency questions/concerns, the general manager will reach out to one of the owners. Owners meet weekly and will discuss issue and get back to general manager once issue has been discussed.  

For emergency questions/concerns, the general manager will reach out to one of the owners and all owners available will discuss and get back to the general manager ASAP.  

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ALL EMPLOYEES/MANAGERS: If you have gone through the proper channels regarding a question/concern you have (Employee > Shift Manager > General Manager) and it has not been resolved in a timely manner, please do not hesitate to reach out to an owner for follow-up. Owners meet weekly to discuss business, including employee and manager questions and concerns.

These role-specific communication guidelines are to help ensure that all parties necessary are communicated with properly, to reduce duplicate conversations and streamline conversations so that issues are resolved quickly and appropriately, without confusion.

 

Schedule-specific Guidelines:

Time off Requests:

Requests for time off must be entered into our current scheduling system (sling) 72 hrs (3 days) prior to the start of the work week.

• Requests sent via text, call or in person will not be approved. All time off requests must be entered into the Sling scheduling system with the reason for time off listed in order to be approved.  

• Entering a time off request is not guaranteed to be approved. Please ensure you enter your time off and it is approved prior to scheduling any vacations.

• If a request is denied and you are scheduled for a shift on that day and do not work that shift or get it covered appropriately, it is considered an unexcused absence.

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Shift Coverage:

If you are scheduled for an upcoming shift and will not be able to work your shift, you must find appropriate coverage for your shift. This is done by marking your shift available in sling and reaching out to fellow teammates to find coverage.

• Coverage for your shift is not the responsibility of anyone but you.

• Found coverage sent to the shift manager, general manager, or owner via text, call or in person is not permitted.

• Coverage requests must be approved by the general manager in Sling. If the coverage is not approved in Sling, then you are responsible for your upcoming shift. Not showing up for a scheduled shift will be considered an unexcused absence, unless otherwise noted in our Attendance Policy that can be found here.